Customer Service

At Hyder Living Company, customer service is not a department it is an extension of our craftsmanship, accountability, and heritage.

We design, manufacture, and supply our products with the intention that issues should not occur. Every process is structured to minimise error, protect quality, and deliver consistency. However, we also recognise that we are human and that our products are handcrafted, not mass-produced.

On the rare occasion something does require attention, we act promptly, professionally, and transparently.

Urgent Support

If an issue requires urgent attention, please contact our customer service team directly:

01484 531000

 Monday to Friday | 9:00am – 5:00pm (UK)

Speaking directly with our team allows us to assess the situation quickly and determine the most appropriate resolution.

For queries outside of our standard working hours, please contact us via email, providing as much detail as possible. Your message will be reviewed and actioned as a priority on the next working day.

Should an issue arise, our approach is always solution focused.

Depending on the nature of the concern, we may:

• Arrange for Furniture Medics to professionally assess the product
• Repair the affected area or component
• Replace or swap damaged or faulty parts where appropriate

All resolutions are carried out with the aim of restoring product performance, comfort, and appearance, while minimising inconvenience.

Our beds and mattresses are handcrafted products,made using high-quality materials designed to perform over time.

Mattress Settlement

All mattresses supplied by Hyder Living Company are rigorously tested and manufactured to allow for natural settlement. This is a normal and expected characteristic of premium mattresses, as they contour and respond to the body during use.

Settlement is not a fault it is a sign that the mattress is adapting to provide proper support and comfort.

For further guidance, please refer to our Buying Guide, which explains mattress behaviour, care, and expectations in more detail.

• We endeavour to ensure no errors occur
• We communicate clearly and honestly
• We take responsibility where responsibility is due
• We treat every case individually and fairly

Because long-term trust matters more than short-term resolution.

If you have questions, need reassurance, or would simply like guidance before or after purchase, our team is always happy to help.

Please call: 01484 531000