FAQ
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions. If your enquiry or question is not in our list, you can fill the form below and a member of our staff will respond.
General enquiries
Below are some common questions about shipping, returns, and exchanges
What are your standard bed and mattress sizes?
We offer all standard UK sizes including Single, Small Double, Double, King, and Super King.
Do you offer bespoke or custom sizes?
Yes, many of our beds and mattresses can be made to bespoke sizes or specifications.
Do you have a showroom or can I try before buying?
Where possible, testing a mattress in-store is recommended to find the right comfort level.
What areas do you deliver to?
We deliver across the UK mainland, with some restrictions or additional charges for remote areas.
Do you offer assembly or installation?
Yes, assembly and installation services may be available depending on the product and location.
Can you remove my old bed or mattress?
Old mattress or bed removal services is available when purchasing our products.
How long does delivery take?
Delivery times vary depending on stock availability and whether items are made to order.
Do you deliver internationally?
Delivery is typically UK-based, but international shipping may be arranged via third-party services.
What payment methods do you accept?
We accept major credit/debit cards and offer finance options such as Klarna or PayPal.
Can I track my order?
Yes, order tracking is available once your order has been dispatched.
Sales enquiries
Below are some of are common questions about orders
How do I choose the right mattress?
Your choice depends on sleeping position, body weight, and comfort preference—firmer for back/front sleepers, softer for side sleepers. For more information and guide refer to our Mattress Guide
What mattress types do you sell?
We offer Natural, pocket sprung, memory foam, hybrid, and open coil mattresses.
Can I mix firmness levels in one bed (zip & link)?
Yes, zip & link options allow different firmness levels on each side.
Do you offer finance or payment plans?
Flexible payment options and interest-free finance may be available.
Do you run promotions or discounts?
Seasonal offers and discounts may be available on selected products. you can add your email below to subscribe to our newsletter and we will send you offers when available.
Can I change or cancel my order?
Orders can sometimes be amended before dispatch—contact customer service as soon as possible.
What is your returns policy?
Returns are typically accepted within a set period and conditions, refer to our Returns Policy.
Do your products come with a guarantee?
Yes, mattresses and beds usually come with manufacturer guarantees covering defects.
Do you offer bulk or trade pricing?
Trade and bulk purchase options are available on request. We supply to the hospitality sector, follow the link and fill in your details, Contract.
Can I order fabric samples?
Yes, fabric samples are usually available to help you choose finishes. Visit our fabric sample page.
Products
Below are some common questions about our products
What is the difference between mattress types?
- Pocket sprung: individual springs for tailored support
- Memory foam: pressure relief and body contouring
- Hybrid: combination of foam and springs
- Open coil: traditional and cost-effective
What mattress firmness should I choose?
Firmness depends on personal preference and sleeping position—medium is the most common choice.
How deep are your mattresses?
Mattress depth varies by model, typically between 15cm and 30cm.
Do mattresses need turning or rotating?
Some mattresses are double-sided (flip and rotate), while others are single-sided (rotate only).
Can I use a new mattress on my existing bed base?
It’s recommended to pair a new mattress with a suitable base for proper support and longevity.
Are your mattresses suitable for back pain?
A supportive mattress that promotes spinal alignment is generally recommended.
Are memory foam mattresses hot?
Modern designs include breathable layers or cool gel to improve airflow and temperature regulation.
Are your products hypoallergenic?
Many mattresses are designed to resist dust mites and allergens.
What fabrics and finishes are available?
Beds are available in a wide range of fabrics, colours, and textures.
Free Fabric and Swatch samples
Can bed height or design be customised?
Yes, many beds can be tailored in height, headboard style, and storage options.
What storage options are available?
Options include drawers, ottoman lift-up storage, and standard divan bases.
How long should a mattress last?
Most mattresses last around 5–9 years depending on quality and usage.
Do mattresses come rolled or flat?
Some mattresses are vacuum-packed and rolled for easier transport and setup.
Will my rolled mattress expand after delivery?
Yes, rolled mattresses expand to full size within a few hours after unpacking.
Why does my mattress look slightly different from images?
Colour and appearance may vary slightly due to screen settings and materials.